bgbd Privacy Policy

bgbd ("we", "us", "our") operates the online betting and casino platform accessible at https://bgbd.io (the "Platform"). We are committed to protecting the privacy and personal data of every individual who uses or accesses our Platform, whether as a registered Player, a visitor, or a prospective user browsing our content.

This Privacy Policy describes the categories of personal data we collect, the purposes for which we process that data, the legal bases on which we rely, how long we retain it, with whom we share it, and the rights you hold in respect of your personal data. It applies to all personal data collected through the Platform, including data collected via our website, account registration forms, KYC verification processes, customer support interactions, and any marketing communications.

By registering an Account on the bgbd Platform or by continuing to use the Platform after this Policy has been published, you acknowledge that you have read and understood this Privacy Policy in full. If you do not agree with the terms set out in this Policy, you should not use the Platform.

We collect and process the following categories of personal data in connection with the operation of the bgbd Platform:

2.1 Identity & Registration Data

• Full legal name as it appears on a government-issued identification document
• Date of birth (for age verification — Players must be 21 years or older)
• Residential address, including city, district, and postal code
• Bangladeshi National ID number or passport number (collected during KYC verification)
• Photograph or scan of a government-issued photo ID document

2.2 Contact Data

• Mobile phone number registered in Bangladesh
• Email address

2.3 Financial & Transaction Data

• Mobile financial service account identifiers (e.g., bKash, Nagad, Rocket, or Upay account numbers — last four digits only, not full account strings)
• Bank account details where bank transfer is used for deposits or withdrawals
• Deposit and withdrawal transaction history, including amounts (in BDT), dates, and payment method used
• Account Balance history

2.4 Betting & Gaming Activity Data

• Betting and wagering history, including markets selected, stake amounts, outcomes, and timestamps
• Casino game session data, including games played, session duration, bet sizes, and round outcomes
• Bonus and promotion usage history
• Self-exclusion and responsible gaming limit settings

2.5 Technical & Device Data

• IP address at the time of login and at account registration
• Device type, operating system, and browser version
• Session identifiers and authentication tokens
• Cookies and similar tracking technologies (see Section 7)
• Time zone and language preferences stored in the browser

2.6 Communications Data

• Records of live chat conversations with bgbd support agents
• Email correspondence between you and bgbd
• Records of complaints, disputes, and their resolution outcomes

bgbd collects personal data through a variety of means, all of which are disclosed here in full:

• Account Registration: Data you provide directly when completing the registration form on the Platform, including name, date of birth, mobile number, and email address.
• KYC Verification: Documents and data you submit when completing the identity verification process prior to making a withdrawal. This may include scanned copies of your National ID, passport, or proof of address.
• Deposit & Withdrawal Transactions: Financial identifiers provided when you initiate a deposit or withdrawal via bKash, Nagad, Rocket, Upay, or bank transfer.
• Platform Usage: Data collected automatically as you navigate and interact with the Platform, including pages visited, games played, bets placed, and session durations.
• Cookies & Similar Technologies: Technical data collected through cookies placed on your browser or device when you visit the Platform (see Section 7 for full details).
• Customer Support Interactions: Data you share when contacting bgbd via live chat or email, including the content of your messages and any supporting information you attach.
• Third-Party Verification Providers: Where bgbd employs third-party identity verification or fraud detection services, those providers may supply us with data outputs (e.g., a pass/fail verification result) generated from the documents you have submitted.

The personal data we collect is used exclusively for purposes directly connected to the operation of the bgbd Platform and the delivery of a safe, fair, and personalised betting and gaming experience. The specific purposes for which we process your data are set out in the table below:

bgbd does not use your personal data for purposes incompatible with those listed above. We do not sell your personal data to third parties for their own marketing purposes under any circumstances.

For each processing activity, bgbd relies on one or more of the following legal bases:

• Contractual Necessity: Processing required to enter into or perform the contract represented by the bgbd Terms & Conditions — including account creation, transaction processing, and the delivery of games and betting services.
• Legal Obligation: Processing required to comply with applicable law, including age verification obligations, anti-money-laundering requirements, and any lawful disclosure request from a competent authority.
• Legitimate Interests: Processing necessary for bgbd's legitimate business interests, including fraud prevention, Platform security, and internal analytics — provided these interests are not overridden by your rights and interests.
• Consent: Where we rely on your consent — principally for optional marketing communications — you may withdraw that consent at any time by contacting bgbd support at [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

bgbd does not share, sell, or rent your personal data to unrelated third parties for commercial purposes. We may share your personal data only in the circumstances described below:

6.1 Service Providers

We engage carefully selected third-party service providers who assist us in operating the Platform. These providers act as data processors on our behalf and are contractually bound to process your data only in accordance with our instructions and to maintain appropriate security standards. Categories of service providers include:

• Identity verification and KYC processing providers
• Payment processing and mobile financial services partners (bKash, Nagad, Rocket, Upay, and partner banks)
• Game content providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, NetEnt, and other studios)
• Fraud detection and anti-money-laundering compliance technology providers
• Customer support platform providers
• Hosting, cloud infrastructure, and content delivery network providers

6.2 Legal & Regulatory Disclosure

bgbd may disclose your personal data to law enforcement agencies, regulatory authorities, or courts where we are required to do so by applicable law, or where disclosure is necessary to prevent, detect, or prosecute fraud, money laundering, or other criminal activity. We will notify you of any such disclosure unless prohibited from doing so by law.

6.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or restructuring involving bgbd, personal data held by bgbd may be transferred to the successor entity as part of that transaction. We will notify you of any such transfer and of any material changes to this Privacy Policy that result from it.

bgbd uses cookies and similar technologies on the Platform. A cookie is a small text file placed on your device by a web server. Cookies allow the Platform to recognise your device, maintain your session, and remember your preferences across visits.

7.1 Types of Cookies We Use

7.2 Managing Cookies

You may control which non-essential cookies are placed on your device via your browser settings. Most modern browsers allow you to block or delete cookies, or to be notified before a cookie is placed. Please note that disabling strictly necessary cookies will prevent the Platform from functioning correctly — in particular, you will not be able to maintain an authenticated session without session cookies.

Detailed instructions for managing cookies in common browsers (Chrome, Firefox, Safari, Edge) are available in each browser's help documentation. bgbd is not responsible for the accuracy or currency of third-party browser documentation.

bgbd retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

At the end of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be attributed to an identifiable individual. Where data has been anonymised, it may be retained for statistical and analytical purposes indefinitely.

bgbd takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect it against unauthorised access, accidental loss, destruction, or disclosure.

• SSL/TLS Encryption: All data transmitted between your browser or device and the bgbd Platform is encrypted using industry-standard TLS protocols. Connections over unencrypted HTTP are automatically redirected to HTTPS.
• Data at Rest Encryption: Sensitive personal data, including KYC documents and financial identifiers, is encrypted at rest using AES-256 encryption on our hosting infrastructure.
• Access Controls: Access to personal data within bgbd's internal systems is restricted on a strict need-to-know basis. Staff with access to personal data are subject to confidentiality obligations.
• Two-Factor Authentication: bgbd supports two-factor authentication for Player Accounts and mandates it for internal administrative access to systems containing personal data.
• Fraud Detection Systems: Automated systems monitor Account activity in real time for patterns indicative of fraud, credential stuffing, or account takeover attempts.
• Regular Security Reviews: bgbd conducts periodic internal security reviews and vulnerability assessments of its Platform and infrastructure.

You hold a number of rights in respect of your personal data. bgbd is committed to honouring these rights promptly and without undue obstacle. Your rights are as follows:

• Right of Access: You have the right to request a copy of the personal data bgbd holds about you, together with information about how that data is being processed.
• Right to Rectification: You have the right to request correction of inaccurate or incomplete personal data held about you. For straightforward corrections (e.g., updating your email address), you may do this directly from your Account settings.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (and no other legal basis applies), or where the data has been unlawfully processed. This right is subject to legal retention obligations described in Section 8.
• Right to Restriction of Processing: You have the right to request that bgbd restrict the processing of your data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity, you have the right to receive your personal data in a structured, commonly used, machine-readable format, and to request that it be transmitted directly to another data controller where technically feasible.
• Right to Object: You have the right to object to processing carried out on the basis of bgbd's legitimate interests, including any profiling carried out for that purpose. You also have an unconditional right to object to processing of your personal data for direct marketing purposes at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of any processing carried out prior to the withdrawal.

To exercise any of these rights, contact bgbd's support team by email at [email protected] with the subject line "Data Rights Request". Please include your registered Account username and a clear description of the right you wish to exercise. bgbd will respond to all valid requests within 30 calendar days of receipt.

The bgbd Platform is strictly for adults. Access to and use of the Platform — including account registration, deposits, betting, and casino gaming — is prohibited for any individual under the age of 21 years. bgbd does not knowingly collect or process personal data relating to persons under the age of 21.

Age verification is conducted as a mandatory step in the Account registration and KYC process. Any Account found to belong to a person under 21 years of age will be suspended immediately, all pending withdrawals will be frozen pending investigation, and any deposits made will be returned to the originating payment method in accordance with applicable law.

The bgbd Platform may contain references to third-party services such as payment partners (bKash, Nagad, Rocket, Upay), game content providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and others), and banking partners. Where links to third-party websites or services are present, those sites and services are governed by their own privacy policies, which are entirely separate from this Privacy Policy.

bgbd has no control over, and accepts no responsibility for, the privacy practices or data processing activities of any third-party website or service. We strongly encourage you to review the privacy policy of any third-party service before submitting personal data to it. The presence of a reference to a third-party provider on the bgbd Platform does not constitute an endorsement of that provider's data handling practices.

bgbd reserves the right to update or amend this Privacy Policy from time to time to reflect changes in applicable law, in the way we operate the Platform, or in our data processing practices. When we make material changes to this Policy, we will notify all registered Players by email to the address on record and by a prominent notice on the Platform, at least 7 days before the changes take effect.

The "Last updated" date at the top of this page will always reflect the date of the most recent revision. We encourage you to review this Privacy Policy periodically to stay informed about how bgbd protects your data. Your continued use of the Platform after the effective date of any amended Policy constitutes your acceptance of the changes.

If you do not agree with any change to this Privacy Policy, you must stop using the Platform before the effective date of the change and may request account closure by contacting [email protected].

If you have any questions, concerns, or requests relating to this Privacy Policy or to bgbd's handling of your personal data, please contact our support team using the details below. We will make every effort to respond promptly and to resolve your concern fully.

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via your Account dashboard once logged in
• Support Hours: 00:00 – 23:59 BST (UTC+6), every day of the year

When contacting us about a data privacy matter, please include your registered Account username and the subject line "Privacy Enquiry" so that your message is routed to the appropriate team without delay.